Third party repair shops say they’ve already seen an uptick in customers asking for battery replacements to speed up their slow phones, and right to repair activists who are pushing for state legislation that will make third party and self repair more accessible say Apple’s secrecy about this behavior will give them a powerful rallying message.
“If Apple were serious about battery life, they’d market battery replacements,” Gay Gordon-Byrne, executive director of Repair.org, told me in an email. “Apple clearly has a big financial benefit when people decide their phones are too slow and head to the Apple Store for a new phone.”
Repair.org is a right to repair advocacy group that is made up largely of small, third party repair shops, which is spearheading the effort to get states to consider legislation that will make it easier to repair electronic devices.
Apple throttles phone performance as batteries age in order to prevent the phone from suddenly shutting off. This makes sense, but Apple has not messaged this to its consumers—it’s given only two opaque statements that conveniently avoid stating the facts: old batteries will negatively affect phone performance. And Apple has never said that simply replacing the battery will fix this throttling.
On the contrary, Apple has lobbied against state-level legislation that would require it to sell repair parts to consumers and third parties and release service manuals for its devices. It has also warned consumers against using third party repair in software updates. Meanwhile, Apple Stores will only replace iPhone batteries if they fail a specific diagnostic test, the specifics of which are not made public. Third-party replacement repair usually costs about $40, compared to the $79 that Apple charges.