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FTC Says 'Warranty Void If Removed' Stickers Are Bullshit, Warns Manufacturers They're Breaking the Law

10-4-2018 < Blacklisted News 64 389 words
 

As we’ve reported before, it is bullshit and illegal under federal law for electronics manufacturers to put “Warranty Void if Removed” stickers on their gadgets, and it’s also illegal for companies to void your warranty if you fix your device yourself or via a third party.


The Federal Trade Commission put six companies on notice today, telling them in a warning letter that their warranty practices violate federal law. If you buy a car with a warranty, take it a repair shop to fix it, then have to return the car to the manufacturer, the car company isn’t legally allowed to deny the return because you took your car to another shop. The same is true of any consumer device that costs more than $15, though many manufacturers want you to think otherwise.


Companies such as Sony and Microsoft pepper the edges of their game consoles with warning labels telling customers that breaking the seal voids the warranty. That’s illegal. Thanks to the 1975 Magnuson-Moss Warranty Act, no manufacturer is allowed to put repair restrictions on a device it offers a warranty on. Dozens of companies do it anyway, and the FTC has put them on notice. Apple, meanwhile, routinely tells customers not to use third party repair companies, and aftermarket parts regularly break iPhones due to software updates.


"The letters warn that FTC staff has concerns about the companies’ statements that consumers must use specified parts or service providers to keep their warranties intact," the FTC wrote in a press release. "Unless warrantors provide the parts or services for free or receive a waiver from the FTC, such statements generally are prohibited by the Magnuson-Moss Warranty Act, a law that governs consumer product warranties. Similarly, such statements may be deceptive under the FTC Act."


The FTC hasn’t said which six companies it sent letters to, just that they “market and sell automobiles, cellular devices, and video gaming systems in the United States.” When we originally wrote about the Magnuson-Moss Warranty Act, which prohibits the “tying” of a consumer good to a certain type of replacement part, several people suggested that maybe consumer electronics companies weren’t covered under the law. With Tuesday’s action, the FTC has made clear that all consumer electronics that cost more than $15 are covered.


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