A Walt Disney World spokeswoman confirmed there was an “unexpected downtime” on the Skyliner ride, emphasizing there were no reports of any injuries – after several photos showed multiple gondolas smashed together pretty hard.

Stranded visitors and witnesses posted photos and videos of rescue crews with ladder trucks pulling people out one by one. One witness told local media he and his mother have been stuck for several hours, while some have reportedly waited for help for more than three hours.

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