by Tom Bunzel, The Pulse:

Exploring the emergence of ‘Corporate Traumatic Stress Disorder’ in an increasingly dehumanized society.

There is a lot of discussion these days about trauma, and professionals like Dr. Gabor Mate have made a strong case for how modern life can inflict deep wounds that are difficult to heal, and often cause chronic illness.

While much of stored trauma is from interpersonal relationships, it would seem that a great deal of unnecessary stress is inflicted by corporations (and government – large institutions generally, based on social design.)

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An important corporate executive leaves a restaurant after lunch and reaches for his phone, which crashes to the pavement and shatters.

Unnerved, he returns to the maître d’ of the restaurant and asks for a phone.

He realizes now that all of his numbers, including that of his assistant whom he MUST contact were on the phone, or still back in his office on the PC.

He dials the main number of his company, in a rush to be connected to his own office.

The first thing he hears is: “If this is a medical emergency, please hang up and dial 911.”

He shakes his head. He’s with a pharmaceutical company. Then he is asked whether he wants to continue in Spanish – and if so press 1, otherwise, press 2.

Already anxious enough, he is confronted with this:
“Welcome. Your call is very important to us.

Here is a brief summary of our new product, which you can find online…”

He knows the summary. He wrote it.

Then – the dagger:   “Our menu has changed. Please listen carefully to the following 8 options…”

He tries to shout, “Representative!” but finally listens and picks the option for his own department.

Again, he is confronted with more options on why someone might call there, but now there is an option to press “0” to speak to an Operator.

After a dozen rings a young spritely voice answers the phone and asks what he needs.  He tells her that he is the Vice President of the department, his phone broke, and he needs to be connected to his assistant in HIS office.  Right away.

Oh, she says, does he know the extension? Here is our company directory….

And she’s about to connect him to the directory when he SHOUTS at her and repeats WHO he is.

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